Data processing agreement

Data processing agreement

A data processing agreement is a legally binding contract that states the rights and obligations of Datagma (acting as a data processor) and your company (acting as a data controller) concerning personal data protection.

 

It completes Datagma Privacy Policy and applies to personal data processing activities subject to GDPR. Following GDPR Article 28, Section 3, our data processing agreement includes assurances that:

  • Datagma agrees to process personal data only on written instructions of your company.
  • Everyone who comes into contact with data at Datagma is sworn to confidentiality.
  • Datagma uses appropriate technical and organizational measures to protect the data's security.
  • Datagma will not subcontract to another processor (apart from the one already specified on our website) unless instructed to do so in writing by your company. In this case, Datagma must sign another DPA with the sub-processor (according to Sections 2 and 4 of Article 28).
  • Datagma will help your company uphold its obligations under the GDPR, particularly concerning data subjects' rights.
  • Datagma will help your company maintain GDPR compliance with Article 32. (security of processing) and Article 36 (consulting with the data protection authority before undertaking high-risk processing).

 

Subprocessors

List of Data Subprocessors To support our Services, Datagma may engage and use data processors with access to certain Customer Data (each, a " Subprocessor"). This page provides essential information about the identity, location, and role of each Subprocessor. Datagma currently uses third-party Subprocessors to provide infrastructure services and to help us provide customer support and email notifications. Before engaging any third-party Subprocessor, Datagma performs diligence to evaluate their privacy, security, and confidentiality practices and executes an agreement implementing its applicable obligations.

Entity Name Subprocessing Activities Entity Country
Amazon Web Services, Inc. Cloud Service Provider United States (storage location: Frankfurt, Germany)
Google Inc. Email Provider / United States

Other Subprocessors

Datagma may use the following Subprocessors to perform other Service functions:

Entity Name Subprocessing Activities Entity Country
Intercom, Inc. Cloud-based Customer Support Services United States
Segment.io, Inc. Cloud-based Customer Analytics Distribution Service United States
Slack Technologies, Inc. Cloud-based Collaboration Services United States
Notion Cloud-based Project Management Services United States
Stripe, Inc. Cloud-based Payments Processor United States
Sendgrid Cloud-based Email Service Provider United States
Journy Cloud-based Logfile Monitoring Belgium
Calendly Cloud-based Meeting Scheduling Service United States
Zoom Video Communications, Inc. Cloud-based Video Conferencing Service United States
Hubspot Cloud-based User Surveys & Onboarding help United States
PostHog Cloud-based User Analytics Service United States

Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer's account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.

 

Our data processing contract

Data Processing Agreement — Your Company

This Data Processing Agreement (“Agreement“) forms part of the Contract for
Services (“Principal Agreement“) between
_____________________
_____________________
_____________________
(the “Company”) and


Informations

3 Bld de Sebastopol

75001, Paris

France

(the “Data Processor”)
(together as the “Parties”)

WHEREAS

(A) The Company acts as a Data Controller.

(B) The Company wishes to subcontract certain Services, which imply the processing of personal data, to the Data Processor.

(C) The Parties seek to implement a data processing agreement that complies with the requirements of the current legal framework in relation to data processing and with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

(D) The Parties wish to lay down their rights and obligations.

IT IS AGREED AS FOLLOWS:

  1. Definitions and Interpretation

1.1 Unless otherwise defined herein, capitalized terms and expressions used in this Agreement shall have the following meaning:

1.1.1 “Agreement” means this Data Processing Agreement and all Schedules;

1.1.2 “Company Personal Data” means any Personal Data Processed by a Contracted Processor on behalf of Company pursuant to or in connection with the Principal Agreement;

1.1.3 “Contracted Processor” means a Subprocessor;

1.1.4 “Data Protection Laws” means EU Data Protection Laws and, to the extent applicable, the data protection or privacy laws of any other country;

1.1.5 “EEA” means the European Economic Area;

1.1.6 “EU Data Protection Laws” means EU Directive 95/46/EC, as transposed into domestic legislation of each Member State and as amended, replaced or superseded from time to time, including by the GDPR and laws implementing or supplementing the GDPR;

1.1.7 “GDPR” means EU General Data Protection Regulation 2016/679;

1.1.8 “Data Transfer” means:

1.1.8.1 a transfer of Company Personal Data from the Company to a Contracted Processor; or

1.1.8.2 an onward transfer of Company Personal Data from a Contracted Processor to a Subcontracted Processor, or between two establishments of a Contracted Processor, in each case, where such transfer would be prohibited by Data Protection Laws (or by the terms of data transfer agreements put in place to address the data transfer restrictions of Data Protection Laws);

1.1.9 “Services” means the enrichement services the sub processor provides. The pricing can be found on the pricing page

1.1.10 “Subprocessor” means any person appointed by or on behalf of Processor to process Personal Data on behalf of the Company in connection with the Agreement.

1.2 The terms, “Commission”, “Controller”, “Data Subject”, “Member State”, “Personal Data”, “Personal Data Breach”, “Processing” and “Supervisory Authority” shall have the same meaning as in the GDPR, and their cognate terms shall be construed accordingly.

  1. Processing of Company Personal Data

2.1 Processor shall:

2.1.1 comply with all applicable Data Protection Laws in the Processing of Company Personal Data; and

2.1.2 not Process Company Personal Data other than on the relevant Company’s documented instructions.

2.2 The Company instructs Processor to process Company Personal Data.

  1. Processor Personnel
    Processor shall take reasonable steps to ensure the reliability of any employee, agent or contractor of any Contracted Processor who may have access to the Company Personal Data, ensuring in each case that access is strictly limited to those individuals who need to know / access the relevant Company Personal Data, as strictly necessary for the purposes of the Principal Agreement, and to comply with Applicable Laws in the context of that individual’s duties to the Contracted Processor, ensuring that all such individuals are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.
  2. Security

4.1 Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Processor shall in relation to the Company Personal Data implement appropriate technical and organizational measures to ensure a level of security appropriate to that risk, including, as appropriate, the measures referred to in Article 32(1) of the GDPR.

4.2 In assessing the appropriate level of security, Processor shall take account in particular of the risks that are presented by Processing, in particular from a Personal Data Breach.

  1. Subprocessing

5.1 Processor shall not appoint (or disclose any Company Personal Data to) any Subprocessor unless required or authorized by the Company. The list of our current subprocessors can be found on our website.

  1. Data Subject Rights

6.1 Taking into account the nature of the Processing, Processor shall assist the Company by implementing appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Company obligations, as reasonably understood by Company, to respond to requests to exercise Data Subject rights under the Data Protection Laws.

6.2 Processor shall:

6.2.1 promptly notify Company if it receives a request from a Data Subject under any Data Protection Law in respect of Company Personal Data; and

6.2.2 ensure that it does not respond to that request except on the documented instructions of Company or as required by Applicable Laws to which the Processor is subject, in which case Processor shall to the extent permitted by Applicable Laws inform Company of that legal requirement before the Contracted Processor responds to the request.

  1. Personal Data Breach

7.1 Processor shall notify Company without undue delay upon Processor becoming aware of a Personal Data Breach affecting Company Personal Data, providing Company with sufficient information to allow the Company to meet any obligations to report or inform Data Subjects of the Personal Data Breach under the Data Protection Laws.

7.2 Processor shall co-operate with the Company and take reasonable commercial steps as are directed by Company to assist in the investigation, mitigation and remediation of each such Personal Data Breach.

  1. Data Protection Impact Assessment and Prior Consultation Processor shall provide reasonable assistance to the Company with any data protection impact assessments, and prior consultations with Supervising Authorities or other competent data privacy authorities, which Company reasonably considers to be required by article 35 or 36 of the GDPR or equivalent provisions of any other Data Protection Law, in each case solely in relation to Processing of Company Personal Data by, and taking into account the nature of the Processing and information available to, the Contracted Processors.
  2. Deletion or return of Company Personal Data

9.1 Subject to this section 9 Processor shall promptly and in any event within

30 business days of the date of cessation of any Services involving the Processing of Company Personal Data (the “Cessation Date”), delete all copies of those Company Personal Data, if the company ask for deletion.

  1. Audit rights

10.1 Subject to this section 10, Processor shall make available to the Company on request all information necessary to demonstrate compliance with this Agreement, and shall allow for and contribute to audits, including inspections, by the Company or an auditor mandated by the Company in relation to the Processing of the Company Personal Data by the Contracted Processors.

10.2 Information and audit rights of the Company only arise under section 10.1 to the extent that the Agreement does not otherwise give them information and audit rights meeting the relevant requirements of Data Protection Law.

  1. Data Transfer

11.1 The Processor may not transfer or authorize the transfer of Data to countries outside the EU and/or the European Economic Area (EEA) without the prior written consent of the Company. If personal data processed under this Agreement is transferred from a country within the European Economic Area to a country outside the European Economic Area, the Parties shall ensure that the personal data are adequately protected. To achieve this, the Parties shall, unless agreed otherwise, rely on EU approved standard contractual clauses for the transfer of personal data.

  1. General Terms

12.1 Confidentiality. Each Party must keep this Agreement and information it receives about the other Party and its business in connection with this Agreement (“Confidential Information”) confidential and must not use or disclose that Confidential Information without the prior written consent of the other Party except to the extent that:
(a) disclosure is required by law;
(b) the relevant information is already in the public domain.

12.2 Notices. All notices and communications given under this Agreement must be in writing and will be delivered personally, sent by post or sent by email to the address or email address set out in the heading of this Agreement at such other address as notified from time to time by the Parties changing address.

  1. Governing Law and Jurisdiction

13.1 This Agreement is governed by the laws of France

13.2 Any dispute arising in connection with this Agreement, which the Parties will not be able to resolve amicably, will be submitted to the exclusive jurisdiction of the courts of Paris subject to possible appeal to Cour d’Appel

IN WITNESS WHEREOF, this Agreement is entered into with effect from the date first set out below.

Your Company
Signature ______________________________
Name: ________________________________
Title: _________________________________
Date Signed: ___________________________

Processor Company
Signature ______________________________
Name _________________________________
Title __________________________________
Date Signed ____________________________